Surveys are a good tool from getting feedback from large numbers of people. Townhall events, on the other hand, are a great way to gather more nuanced feedback from a smaller number of people
WHAT is townhall event?
Townhall events gather together various stakeholders from the clinic community to discuss ways to improve the clinic.
They are discussions where everyone’s voice is valued. Working together, the group can brainstorm improvements for the clinic. These events should be carefully curated to minimize the role of the facilitator and maximize the contribution from participants.
Townhalls tend to work best when they focus on a specific issue rather than general clinic improvement.
One option is to take a specific issue revealed from your survey data and use townhalls as a way to figure out how you could best address those issues.
For example, imagine that your survey results reveal that patients are finding it difficult to access mental healthcare. In order to effectively address this issue, clinic leaders need to understand why patients are having these difficulties. They can learn more by creating an environment where patients feel comfortable sharing their opinions.